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Privacy Policy

We at Pacific Alliance Bank take our responsibility to protect the privacy and confidentiality of consumer information very seriously. Since maintaining our consumer's trust and confidence is a high priority for us, we have developed a Privacy Policy to communicate our privacy commitment to our consumers.

Our Security Procedures

We maintain physical, electronic and procedural safeguards that comply with federal standards to safeguard your "nonpublic personal information," which is nonpublic information about you that we obtain in connection with providing a financial product or service to you. We also take steps to safeguard your information, and restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. Our employees who have access to your nonpublic personal information are trained in the proper handling of your information and required to fully comply with our Privacy Policy. 

While we take steps to protect your nonpublic personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your login information or password with anyone. If we receive instructions using your log-in information and password we will assume that the instructions
have been authorized by you.

Collection of Information

We may collect nonpublic personal information about you from the following sources:

Information we receive from you when you apply for an account on our website. This information may include, but is not limited to: name, address, telephone number, employment information, social security number, birth date, and income. Information about your transactions with us and Information we receive from a consumer or credit reporting agency. We may disclose all of the information that we collect in the manner described below. We may use your non-public personal information internally for our own business purposes including for marketing purposes as described in this privacy policy. We may use aggregated data that does not identify you personally for research and commercial purposes. We may use your postal address or email address to contact you to respond to your inquiries or to provide information on our, our affiliates’ or third party’s products or services to you. You can elect not to receive emails from us either by "unsubscribing" to an email you receive or by contacting us as indicated
below.

Non-Public Personal Information We Disclose

The law permits us to disclose nonpublic personal information about you to third parties in certain circumstances; for example, we may provide such information to third parties:  (1) to assist us in processing your money transmittal or provide another service or product you have requested; (2) to comply with federal, state, or local laws, rules, and other applicable legal requirements; or to comply with a properly authorized civil, criminal, administrative, or regulatory investigation or subpoena or summons by federal, state, or local authorities; or to respond to judicial process or government regulatory authorities having jurisdiction over the financial institution for examination, compliance, or other purposes as authorized by law; (3) to consumer or credit reporting agencies. If your relationship with us becomes inactive or is terminated, we will continue to adhere to the privacy policies and practices described in this Privacy Policy, unless you consent to the change or it is legally permitted, (4) in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of a business or operating unit if the disclosure concerns solely information about consumers of that business or unit, or(5)(A) to protect the confidentiality or security of our records pertaining to the consumer, the service or product, or the transaction therein; (B) to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability; (C) for required institutional risk control, or for resolving customer disputes or inquiries; (D) to persons holding a legal or beneficial interest relating to the consumer; or (E) to persons acting in a fiduciary or representative capacity on behalf of the consumer.

Cookies

We use cookies to personalize our website for you and to collect aggregate information about site usage by all of our users. A cookie is a text file that our website transfers to your computer's hard drive for record-keeping purposes and to enhance the quality of your visit to our website. The cookie assigns a random, unique number to your computer. Our cookie records "clickstream" information (data reporting the URLs or names of the pages on our Site that you have visited). We do not allow anyone else to access your cookie. You can set your browser to refuse cookies, but doing so will limit system performance and may even cause certain features of the Site to malfunction or not to work at all. We may use persistent cookies that will stay on your computer after you log out or exit our website and that allow us to recognize you when you return to our website. We may also use ‘sessions’ cookies which are deleted from your computer when you exit our website.

Protecting Children's Privacy

This website is not designed nor intended to be attractive to use by children under the age of 18 ("Minors"). We do not knowingly collect information from minors. If you are under the age of 18, please do not submit any information to us.

AB370, Internet Privacy, “Do Not” Track Law

Existing law requires an operator of a commercial Internet Web site or online service that collects personally identifiable information through the Internet about consumers residing in California who use or visit its commercial Web site or online service to conspicuously post its privacy policy on its Web site or online service and to comply with that policy. Existing law, among other things, requires that the privacy policy identify the categories of personally identifiable information that the operator collects about individual consumers who use or visit its Web site or online service and third parties with whom the operator shares the information. 

This bill would require an operator to disclose how it responds to “do not track” signals or other mechanisms that provide consumers a choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across different Web sites or online services. The bill would require the operator to disclose whether other parties may collect personally identifiable information when a consumer uses the operator’s Web site or service.

The Operator (PAB and Fiserv) do not allow third parties to conduct online tracking on the website or online service.

The Operator (PAB and Fiserv) do not honor a request from a consumer to disable online tracking.

Revisions to our Policy

The Bank reserves the right to amend or modify this Privacy Policy at any time. As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy and our Annual Notice. We post the effective date of our Privacy Policy on our website so that you will know when it was last updated.

Contacting Us

This site is owned and operated by Pacific Alliance Bank. If you have any questions or suggestions with respect to this policy, or if you wish to ask us to delete, correct, or show you your information as provided above, you can write to us at 8400 E Valley Blvd, Rosemead, CA 91770, call us at 626-773-8888 or fax to 626-773-8899, or you can simply click on Contact Us to send us an email.

Privacy Policy

Rev. 7/2015

Effective Date: July 1, 2015

Facts

What does pacific alliance bank do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and transaction history
  • Credit history and payment history

When you are no longer  our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Pacific Alliance Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does Pacific Alliance Bank share?

Can you limit this sharing?

For our everyday business purposes-
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus

Yes

No

For our marketing purposes-
to offer our products and services to you

Yes

No

For joint marketing with other financial companies

No

We don't share

For our affiliates’ everyday business purposes-
information about your transactions and experiences

No

We don't share

For our affiliates’ everyday business purposes-
information about your creditworthiness

No

We don't share

For non-affiliates to market to you

No

We don't share

Questions?

Call 626-773-8888 or go to pacificalliancebank.com

Who we are

Who is providing this notice?

Pacific Alliance Bank

What we do

How does Pacific Alliance Bank  protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Pacific Alliance Bank  collect my personal information?

We collect your personal information, for example, when you

  • Open an account or apply for a loan
  • Pay your bills or use your credit or debit card
  • Make deposits or withdrawals from your account

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

  • Pacific Alliance Bank has no affiliates.

Non-affiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Pacific Alliance Bank does not share with non-affiliates so they can market to you.

Joint Marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • Pacific Alliance Bank doesn't jointly market.

Other Important Information

California law limits an institution from sharing your information with non-affiliates expect as necessary for our everyday business purposes, or to offer our products and services to you, unless you have given us permission.

Have Questions?

For more information, please contact us or visit a location near you.

Contact Us Visit a Branch

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