Careers

 

Branch Manager

Location: Irvine, CA

Position: Full-time, in person

Pay range: $95,000 - $110,000 Annually

 

Summary:

The Branch Manager is responsible for the overall management and performance of the branch. This includes driving sales, customer satisfaction, operational efficiency, and team development. The ideal candidate will possess strong leadership, sales, and customer service skills, as well as a deep understanding of the local market. Ability to deliver exceptional customer service by building strong relationships with customers. Responsible for performing all assigned duties under bank’s compliance programs and related laws and regulations.

 

Qualifications:

• 7+ years of related experience preferred.

• Bachelor’s degree preferred.

• Excellent written and verbal communication skills (proficient with MS Office).

• Strong leadership and interpersonal skills.

• Ability to analyze financial data and make informed decisions.

• Knowledge of banking products and services.

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Business Development Manager

Location: Irvine, CA

Position: Full-time, in person

Pay range: $95,000 - $110,000 Annually

 

Summary:

The Business Development Manager will be expected to leverage a network to self-generate deposits and develop and execute a marketing plan for customer acquisition. The candidate will also develop an inside-sales plan to service existing customers, including leading tickler efforts, and covenant compliance. The Business Development Manager will develop new business and personal banking relationships by generating deposits, and other banking services for consumers and businesses. Along with managing, maintaining, and growing existing deposit portfolios. Increase and optimize customer relationships by cross-selling other bank services. Performing all assigned duties under bank’s compliance programs and related laws and regulations.

 

Qualifications:

• 5+ years of related experience preferred. 

• Bachelor’s degree preferred.

• Excellent written and verbal communication skills (proficient with MS Office).

• Must be able to multi-task and have the ability to be flexible and adapt to change.

• Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail and accuracy.

• Strong problem-solving, analytical, researching, and decision-making abilities, as required.

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Operations Officer 

Location: Irvine, CA

Position: Full-time, in person

Pay range: $75,000 - $82,000 Annually

 

Summary:

The Operations Officer manages the daily operational activities, cash controls, and frontline service team of the branch. This leadership role ensures complete accuracy in cash handling, strict adherence to internal policies, and successful audit performance while fostering a productive work environment. The Operations Officer holds full accountability for risk mitigation, regulatory compliance, daily transaction verifications, and team performance management.

 

Key Responsibilities:

Team Leadership: Manage, mentor, and direct the branch Customer Service Representative (CSR). Enforce the Bank’s customer service standards to guarantee flawless, high-quality customer experience.

Performance Management: Conduct objective performance reviews and strategically recommend salary adjustments based on merit and output.

Operational Oversight: Execute and oversee daily operational tasks. Reconcile and audit branch cash drawers and vaults to achieve error-free balances. Approve high-dollar, complex transactions according to established signing authority limits.

Risk, Compliance & Audit: Guarantee absolute branch compliance with all internal policies, operational controls and regulatory guidelines. Maintain the branch in a constant state of audit readiness to consistently secure positive internal and external audit findings. Implement preventative risk management practices to actively detect, prevent and mitigate fraud and operational losses.

 

Qualifications:

• 4+ years of related experience preferred. 

• Some college education preferred.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office (Word, Excel, Outlook, etc.).

• Strong leadership and interpersonal skills. 

• Supervisory experience. 

• Knowledge of banking operations, basic accounting, and regulatory compliance. 

• Bilingual In Chinese preferred. 

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Customer Service Representative

Location: Irvine, CA

Position: Full-time, in person

Pay range: $20.00 - $23.00 an hour

Summary:
As first point of contact for Pacific Alliance Bank, the Customer Service Representative position (Bank Teller) delivers service excellence by processing transactions accurately under bank policies and procedures and resolving customer inquiries. This role builds deep customer loyalty through personalized, friendly service while proactively identifying opportunities to cross-sell bank products. The successful candidate must strictly adhere to internal controls, risk management guidelines, cash handling limits, and branch security protocols.

 

Qualifications:

• 2 -3+ years of related experience preferred. 

• Some college education preferred.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office (Word, Excel, Outlook, etc.).

• Excellent interpersonal skills.

• Strong customer service skills and confidence working directly with customers. 

• Bilingual In Chinese preferred.